Wholesale Terms + Policies

Minimum Opening Orders: $150        Minimum Reorders: $100

Payments

All payments are prepaid in full before shipment. We accept all forms of major credit card. 

Estimated Production Time

Orders are processed and ready for shipment within 1-2 weeks.

Shipping

We use USPS Priority for all of our shipments at this time. Please contact us if you have a time-sensitive order and would like to request expedited shipping, which is available at an additional cost. Olive & Company is not responsible for any carrier delays. All orders ship from our studio in Worcester, Ma. Any duties or customs fees are the retailers responsibility.

Cancellations, Returns, & Exchanges

Please submit cancellation requests or changes to your order within 24 hours of placing the order. Any reductions or cancellations not submitted within the 24 hour window will be subject to a restocking fee of up to 20% of the total deduction. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt and returns postmarked within 5 days of reporting. All returned merchandise must be returned unopened, unused, and in its original packaging. 

Backorders

If products in your order are on back order we will notify you and, once approved to do so, will ship all products currently in stock from your order. All back-ordered products with be shipped out immediately upon restock. 

Zip code exclusivity with Olive & Company

On occasion we are asked to keep exclusivity with stores that want to be the sole buyers for our products. In order to adequately serve the interests of Olive & Company and our buyers, we require that buyers agree to purchase Olive & Company products valued at a wholesale minimum value of $300 every quarter. This exclusivity agreement is revised at the beginning of each quarter and becomes invalid when this requirement is not met. As long as this agreement is in effect, Olive & Company will waive the right to enter into a sales relationship with any other vendors within the same zip code.